BRINGO Blog

Here’s an good article in Search Engine Land that summarizes the evolution of search and how it is changing how people look for products and services online:

http://searchengineland.com/071127-091128.php

Danny Sullivan has put “universal search” or “blended” search in the “Search 3.0″ category, which basically means that the search engines can now break down and show search results from more specific “vertical” search engines (such as news or shopping) that may give a closer approximation to what the user is looking for. According to Sullivan, the next generation of search includes personalization and social networking (a vague notion of social networking).

Of course this is all very search-engine-centric. As we’ve seen with our clients — much vertical search and social networking (predominantly in the form of reviews) is already happening today on directories, local sites, and social sites.

The key for local healthcare providers is being visible not only in search engines (which are an important part of any search marketing strategy), but also across a wide variety of sites where qualified searches for healthcare providers are happening in their area.

Latest numbers on online advertising from the Internet Advertising Bureau and Price Waterhouse Coopers:

http://iab.net/news/pr_2007_11_12c.asp

Online advertising hit $5.2 billion in Q3 2007, up 25% from a year ago. The dollars are following the potential customers — which makes a lot of sense. People are increasingly looking for businesses online (see my last post), and online advertising offers a great way to reach them — it’s much more measurable, and your spend can be scaled to results. What’s not to like?

Oh yeah — it is time consuming and complex if you don’t know what you’re doing. More on this later…

Most people have a sense that the Internet is becoming a more and more important medium for people to find things in general, but how does that tie back to healthcare providers who are looking to find new patients?

According to WebVisible/Neilsen, the Internet has surpassed traditional print media as the # 1 place where consumers look for information when making a purchase from a local business (courtesy of Greg Sterling):

(click to enlarge)

Search engines have surpassed the print Yellow Pages as the top place people look, with several other online venues also prominent (Online Yellow Pages, Consumer Review websites).

Based on our experience with our clients, the healthcare space follows this larger trend where users increasingly look online. The mix is slightly different and more fragmented than the above chart shows (search engines tend to occur early in a consumer’s search process, whereas some of the other more specialized media specific to this space tends to be important to the decision process as well). The mix also will differ often based on geographic area as well (some sites are more important on the West Coast, or in certain cities).

While for many healthcare providers, it is natural to spend thousands of dollars a year on yellow pages ads, many of them are not following their potential patients online, and thus missing out on a huge opportunity. Potential patients are out there looking on the internet for information about providers and also talking about specific providers and comparing them to the competition.

Finding these patients online and getting involved in the online conversationcan be a daunting task for those who are not familiar with where to look and how to manage them, but as patients move more and more online, those who don’t make themselves visible there risk being left behind.